Basic to intermediate networking troubleshooting (e.g., VPN, connectivity issues, DHCP/DNS)
Proficient in email troubleshooting, including issues related to M365 suite (password resets, mail flow issues, calendar syncing)
Microsoft Office 365: Ability to manage and troubleshoot M365 desktop applications and services
Basic printer and peripheral troubleshooting (e.g., network printers, scanners, drivers, connectivity)
Windows OS: Intermediate knowledge of Microsoft Workstation Operating Systems and their applications, with the ability to troubleshoot common user issues
Ticket and time management
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